Available for senior leadership roles

Ronny Zahavi

Technical Leader · Program Management · Greater Seattle Area

Seasoned Technical Program Manager with a proven track record leading complex, cross-functional software programs in fast-moving technical environments. Manages programs from inception through delivery, coordinating tightly between Engineering, Product, and Design while keeping distributed, remote-first teams aligned and unblocked. Skilled at identifying process gaps without over-engineering, communicating proactively, and driving measurable outcomes through well-defined KPIs and OKRs. Brings AI-fluent practices to daily workflows, applying prompt engineering to accelerate planning, stakeholder communications, and program reporting. Comfortable partnering with highly technical teams on product roadmaps, release management, and Go-to-Market coordination. Adept at working independently and asynchronously across time zones.

20+

Years Experience

150+

Engineers Led

30+

Domains Managed

Signature Achievements

Where I've Made an Impact

Large-Scale Engineering Transformations

Led enterprise-wide engineering transformation programs across multiple Fortune 500 organizations, advising VP-level stakeholders on SDLC optimization, engineering productivity, and operational governance.

Mission-Critical Platforms at Global Scale

Delivered mission-critical mobile billing, API, and telecom platforms with quantifiable impact, including a 35% reduction in API latency, 30% faster issue resolution, and 30% reduction in production backlog.

High-Performing Global Engineering Teams

Built and led high-performing engineering organizations of 150+ across international time zones. Established offshore development programs, improving delivery frequency and reducing post-launch defects.

Executive-Level Analytics & KPI Frameworks

Delivered KPI dashboards, telemetry systems, and engineering metrics enabling real-time decision-making at VP/Director level across Charter, T-Mobile, and AT&T.

DevOps & CI/CD Transformation

Operationalized CI/CD workflows across 30+ engineering domains at T-Mobile, redesigning release, testing, and deployment mechanisms that elevated monitoring and reduced resolution time.

Strategic Vendor Partnerships

Strengthened relationships with Amdocs and Ericsson resulting in prioritized resource allocation and faster feature delivery. Influenced vendor roadmaps to align with long-term platform evolution.

Career Journey

Professional Experience

Charter Communications Principal Technical Program Manager Mobile Billing & Infrastructure May 2023 – Present · Remote

Orchestrated end-to-end delivery of 3–7 enhancements per sprint across 12 annual release cycles, coordinating solution architects, QA teams, and Amdocs vendor developers without direct authority, driving alignment through influence and process discipline.
Overhauled the release management process from the ground up, replacing an ad-hoc approach with a structured framework of measurements, dashboards, and sprint capacity planning; achieved zero major defects across 20 consecutive sprints and 100% on-time delivery for every managed release.
Managed sprint capacity across domains with uneven workloads, ensuring story points are distributed to match team capacity and prevent over-commitment.
Partnered with business stakeholders during grooming sessions to assess billing design impact and keep technical scope aligned with business intent.

Mobile Billing · AI Workflows · KPI Dashboards · SDLC

T-Mobile Senior Technical Program Manager Jun 2019 – Mar 2023 · Bellevue, WA

Directed strategy and execution for high-visibility software programs across 30+ engineering domains, managing 20+ concurrent Agile projects with clear scope, risk management, and delivery accountability.
Partnered with Engineering, Product, and stakeholder teams to align priorities, define requirements, and drive delivery including coordinating GTM dependencies and tracking deal-blocker projects.
Operationalized CI/CD workflows and redesigned release, testing, and deployment processes across 30+ domains, improving SDLC efficiency and release consistency.
Owned roadmap and OKR planning in partnership with VP-level stakeholders; communicated program status proactively to VP-level executives supporting real-time resource decisions.
Strengthened vendor partnerships with Amdocs and Ericsson, resulting in prioritized resource allocation and faster feature delivery across multiple engineering teams.

Agile · CI/CD · Telemetry · Vendor Management

Ericsson Program Manager T-Mobile Solution Delivery Jun 2015 – May 2019 · Bellevue, WA

Led cross-functional Agile delivery programs for T-Mobile, supervising 50+ engineers across international time zones with a strong emphasis on async coordination and delivery consistency.
Streamlined release timelines by aligning vendor and stakeholder priorities; established production support operations that minimized downtime and improved release readiness.
Delivered analytics and insights supporting network operations and service reliability, helping teams proactively manage technical debt and feature shortcomings.

Global Teams · Agile Transformation · Network Analytics

AT&T Engineering Program Manager Next-Gen API Platform Jun 2011 – May 2015 · Redmond, WA

Led design and deployment of AT&T's next-gen RESTful API infrastructure, reducing latency by 35% and improving platform scalability and throughput.
Developed end-to-end telemetry strategies enabling proactive detection, threat-aware monitoring, and measurable improvements in system reliability.
Supervised 30+ engineers across global teams; introduced Agile practices and partnered with architecture teams to enhance data pipelines and observability.

API Platform · RESTful · Telemetry · Agile

Amdocs Director of Engineering Telecom Billing & Provisioning Platforms Jan 1997 – May 2011 · Seattle, WA

Led 150+ engineers across global regional hubs delivering critical telecom billing platforms; established offshore development programs that reduced production backlog by 30%.
Architected incident monitoring systems and defined service-level KPIs, enhancing uptime and service recovery across tier-1 telecom customers.
Built offshore development programs, led vendor collaboration, and secured enterprise funding for strategic initiatives.
Hands-on familiarity with C, C++, Java, and JavaScript enabling deep technical engagement and informed decision-making alongside engineering teams.

Billing Platforms · Offshore Teams · Full-Stack · ROI Frameworks